THE CULTURE OF QUALITY, EVERY DAY, AT FIMA
Posted on Mar 11, 2022
QUALITY IS TRAINING & RESPONSIBILITY
A worldwide approach to quality based on corporate culture, with new growth targets and engagement of all FIMA employees.
FIMA’s strategy combines culture with quality; where quality implies not only delivering an aesthetically faultless product that is flawless in its performance but also managing associated business processes and attitudes. The system’s foundation is the sharing of a way of thinking and behaving cultural approach that brings everyone who works with us together. In the engagement of every supplier and customer confronted with our goods, the quest for quality is a common thread that unites the specialists of the Quality Team with all workers and corporate management. To demonstrate FIMA’s corporate culture, we shall define the fundamental ideas of the quality process.
QUALITY IS A CIRCULAR SYSTEM
FIMA has maintained its ISO 9001:2015 certification for nearly 15 years and recently extended it for another three years.
The quality standard refers to a “Management System,” which is a collection of interconnected and interdependent parts and activities, designed to keep all processes that potentially affect the final product’s quality under control.
‘FIMA aspires for outstanding quality taps, faucets, and Luxury bathroom fittings that completely conform with the standards expected by a worldwide market, and only a comprehensive and systematic perspective allows for successful management of all the needs to reach this goal.’
We always begin a project with the design phase, which entails a thorough examination of the product’s technical qualities, reference markets, appropriate certifications, and the company’s internal as well as external resources. From the beginning, we consider our suppliers, consultants, and partners to be an essential part of the project.
Control parameters for the various phases of the process are specified immediately in addition to activity planning.
In the design and quality process, the capacity to detect, measure, and quantify such factors is critical. We don’t stop there, though. After the product has been designed and realized, it is thoroughly verified as well as tested before being distributed to clients and used by them. For, each of these processes, internal feedback is critical for determining how the different practices followed improved the goods’ performance. FIMA’s quality is therefore a self-sustaining system, capable of nourishing itself via rigorous structure and the continuous formulation of new development goals.
CUSTOMER SERVICE IS QUALITY.
The value of “compliance with the product’s intended purpose” is one of the different factors of quality. While this used to entail just supplying enough water, today’s faucet or Luxury shower head is such an essential design feature in a modern bathroom that it must meet considerably stricter aesthetic and formal criteria. On the other hand, performance and design, and the company’s ability to construct good service around sales, determine a product’s performance. Every activity’s ultimate objective is always customer happiness. However, defining relevant metrics to quantify the level of satisfaction must be defined.
QUALITY IS TRAINING & RESPONSIBILITY
The Quality Policy, a regularly updated document that highlights the company’s growth and improvement requirements, is a critical instrument for communicating quality policies and objectives (you can read it here). This text underlines the importance of individual responsibility as it relates to group outcomes.
As a result, participation and training are critical components of the quality culture; as part of comprehensive methods that involve FIMA workers not only at the level of corporate operations but also at the level of personal predispositions and attitudes. Feeling accountable for one’s job, keeping order and respect for shared areas, and fostering strong connections with coworkers and collaborators are all components that contribute to a calm and exciting working environment. As well as add to overall quality. Personal preferences must be supplemented with proper knowledge and training to better comprehend and handle corporate operations, minimize risks, and avoid resource waste.
As a result, among the different activities planned and tracked by the quality system, there are several indicators related to the skills and development of individual personnel.
QUALITY IS FUTURE
The Quality Policy, a regularly updated document that highlights the company’s growth and improvement requirements, is a critical instrument for communicating quality policies and objectives (you can read it here). This text underlines the importance of individual responsibility as it relates to group outcomes. As a result, participation and training are critical components of the quality culture; as part of comprehensive methods that involve FIMA workers not only at the level of corporate operations, but also at the level of personal predispositions and attitudes.
Feeling accountable for one’s job, keeping order and respect for shared areas, and fostering strong connections with co-workers and collaborators are all components that contribute to a calm and exciting working environment. As well as add to overall quality. Personal preferences must be supplemented with proper knowledge and training to better comprehend and handle corporate operations, minimize risks, and avoid resource waste.
As a result, among the different activities planned and tracked by the quality system, there are several indicators related to the skills and development of individual personnel.
